When you make a booking for ‘Spiritual Counselling’ (the ‘service’) via antonjarrod.com (the ‘Site’ or ‘site’), you are confirming you have read and agreed to the ‘Terms & Conditions’, Privacy Policy and GDPR, Refund Policy and Disclaimer

In addition, the following further policy terms are added to ensure the safety and security of your information, data and personal well-being. These terms supplement the above policies; they do not replace them. 

The policies and terms outlined here are presented in standard, but formal and technical, language. The ‘spirit’ of these terms is to provide for a fair engagement with Anton Jarrod’s products and services in a way that balances the need to respect the time and effort put into those products and services as well as the needs of customers or clients. 

Contents: 

1. Code of Ethics

2. Dedicated Confidentiality Policy

3. Complaints Process

4. Refund and Cancellation Policy

1. Code of Ethics

People working as spiritual counsellors and providing spiritual counselling services agree to abide by the ethics code of the OneSpirit Interfaith Foundation. The latest version can be found here: 

https://www.interfaithfoundation.org/code-of-ethics

The purpose of the code of ethics is to promote the integrity of those who agree to abide by it and to foster confidence amongst others. The code centres around key values and principles, which are fully shared, endorsed and upheld by Anton Jarrod. 

2. Dedicated Confidentiality Policy

Prior to booking one or more spiritual counselling sessions, the following further confidentiality policy terms apply: 

All information discussed in a session, and all information about a session, will be held in the strictest confidence, within the law (according to the jurisdiction of England and Wales). Such information will be treated, and referred to here, as ‘privileged information’. 

‘Privileged information’ will only be discussed within the legitimate forums of support (such as supervision), and only when focusing on the issues concerned in those forums, without identifying the individuals concerned except when absolutely necessary under the law. 

It is only in the following extreme and exceptional circumstances, as required by law, that privileged information will be discussed outside legitimate forums of support: 

  • Where there is assessed to be a serious risk to your own health and welfare.
  • Where there is assessed to be a serious risk to the health, welfare or legal rights of other adults, minors or animals. 
  • Where there are issues related to terrorism, child abuse and data protection, since there is a legal obligation for these to be reported to the police.
  • Where disclosure is required by a specific law or legal process like a subpoena. 

3. Complaints Process

OneSpirit Interfaith Foundation has a complaints policy in place to ensure there is a consistent approach to complaints across the Foundation and that all complaints are treated seriously and resolved at the earliest possible stage. 

Before making a complaint to OneSpirit Interfaith Foundation, please use the following process first. It is established as a simple, fair, transparent and efficient process, which will ensure that all reasonable efforts have been made to resolve your complaint. 

Step 1:

You may provide details of your complaint to Anton Jarrod either in writing or on the phone. As soon as this complaint is received, it will be logged as received. You will receive a response within 7 days. 

Step 2: 

Should you be unsatisfied with the response, you may make further representations within 7 days of receiving the response to resolve outstanding issues. If, after 7 days, you have not provided further representations, the matter will be considered and logged as resolved.

Step 3:

Upon receiving further representations, a further and final response will be sent to you within a further 7 days if required and requested. Steps 1 to 3 will by now have taken a maximum of 21 days. After sending a final response, you will be referred to the independent complaints process at the OneSpirit Interfaith Foundation.

Further Complaint Processing: 

Please refer to the Complaints Policy of the OneSpirit Interfaith Foundation for details of the handling of complaints. 

Should you be unsatisfied with their handling of your complaint about Anton Jarrod, you may refer the matter to the Charity Commission. 

Information about the kind of complaints the Commission can involve itself in can be found on their website at: www.charitycommission.gov.uk/publications/cc47.aspx

4. Refund and Cancellation Policy

In addition to the ‘Site’ Refund and Cancellation Policy, the following specific terms apply to the Spiritual Counselling service. Please note that all time calculations are made according to the UK Time Zone (GMT or BST), unless otherwise confirmed in your appointment confirmation email.

The following terms are to provide clarity to customers in the event that a scheduled booking cannot go ahead. Please get in touch should you have any questions relating to your booking alteration.

The ‘spirit’ of these particular additional terms of the refund policy is to safeguard against missed or spurious appointments and ‘no shows’, to ensure that as many people as possible have access to valuable support. A 24-hour time limit on refunds, cancellations and re-bookings is strictly applied.

Free rebooking and cancellation period:

  1. If your appointment is more than 24 hours away, you may rebook or cancel your appointment without charge, up to three times. You cannot rebook indefinitely. 
  2. If you have made a payment for a booking more than 24 hours away, and you wish to cancel, your payment will be refunded. 
  3. If you have not yet paid for your booking, you cannot rebook for a time within 24 hours without first making a payment. Please bear in mind that a refund would not then be possible as the booking would take place within 24 hours. 
  4. If you have a made a booking for a time within 24 hours i.e. you have just made an appointment for later today or in the next few hours, this means your appointment is less than 24 hours away. See below for details about refund and cancellation.  

Refund and cancellation exceptions:

  1. If your confirmed appointment is within 24 hours of your refund or cancellation request, your booking will not be refunded. Credits will not be offered and your appointment will be forfeited. Please only make an appointment that you feel you are able to commit to.
  2. You may rebook an appointment that is due to occur within 24 hours for a later time and date if you cannot make your appointment. You can only do this once. Please get in touch as soon as possible by email or voice message.
  3. In order to qualify for a refund, as above, you must communicate your refund or cancellation request at least 24 hours before your confirmed appointment by email or voice message. 4. Refunds will be processed within 30 days. 

Last Updated: 21 July 2020